Simplify your contacts
What is it?
The Tasks API is intended for partners with a connected app in Fourth Engage, to complement and expand the user experience. It enables you to add tasks for your connected app into the Tasks tab of Engage, so that they show alongside tasks from the Fourth Platform.
Once integrated, you can add, update, or delete tasks as required; update the status for a task; and create expiry and cut-off times. And you can do this all without knowing the users' email address or phone number, as users are identified through their Fourth ID.
To further engage with users while adding or updating tasks, you can include push notifications as part of the API request.
Why use it?
Any service that needs users to respond to events in a timely manner will benefit from using this API. For example, you can make sure users:
- Complete training
- Confirm purchase orders
- Fill-in employee surveys
Incorporating your tasks into Fourth Engage improves both the timeliness and overall responses by users. The number and frequency of reminders sent through other channels drops — as millennial workers are more responsive to notifications on apps than to emails. And including your tasks in the Tasks tab further unifies the experience between Engage and your connected app, which in turn can help cement the partnership with your customers.
- Get in touch
Contact Fourth and talk to one of our experienced Implementation Consultants.
- Develop and test
We'll provide you with a set of credentials to access the API and a test environment against which you can develop your application.
- Go live!
Transition from the test environment to live!